1. For all your inquires about us or our products, we will reply you in detail within 24 hours;

2. We offer OEM services. 

3. We have very experienced design team can help with your idea.

4. We ensure good quality item, 100% inspect before packing.

5. Free replacement if find out any wrong or defective goods within 45 days after shipment.

One Way Craft Gift Co.,Ltd. was established in 2010. We are a professional craft gifts company possess professional comprise development, design, production and sales teams, and have more than 20 years experience.

   We are manufacturer of custom medal for world major sports events. Our business includes; activities souvenirs, promotional items, gifts at different price and different levels of planning and customization.

   The products involved are badges, medals, key chains, lanyards,PVC wrist band, banners, rosettes, embroidery patch, U disk, baseball caps, acrylic awards etc.

   We always adhere to the business philosophy of "Quality wins the market, reputation builds the brand".

   Over the years,by virtue of our experience and the strength of the gift industry, products are exported to Europe, America countries and are praised by many customers.

1. When I re-order awards medal, should I pay the mold fee again?

- NO, we'll keep each mold for 2 years, during this time, you can re-order without mold fee. 

2. Express shipping is too high, any other options for shipping?

- Yes, we could also ship via China Post, E-package, or agent express with low cost.

 3. My awards medal need to display, any show box?

- Yes, we could also provide gift box for awards medal.

 4. I need award medal very urgent, how fast you can produce it? 

- For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you. 

5. UPS / TNT / DHL Express lost / broken my package, how could I do?

- If you didn't receive it in time, please let us know, we'll check with express and get you an answer. 

- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.